My computer has trouble Restarting... Usually says "Ending process rundll32"
My computer has trouble Restarting... Usually says "Ending process rundll32"1 person needs an answerI do too
May 3rd, 2010 12:12pm
Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers
so make sure all drivers are updated, particularly on Windows Vista and Windows 7.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:
How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796
How to perform a clean boot in Windows Vista or Windows 7 -
http://support.microsoft.com/kb/929135
C. If you need more information, here is an excellent shutdown troubleshooter -
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get
recommendations from family, friends, colleagues.
MS-MVP - Elephant Boy Computers - Don't Panic!
Free Windows Admin Tool Kit Click here and download it now
May 3rd, 2010 3:08pm